plazaVea case

The conversational agent created for the Peruvian supermarket chain plazaVea had the mission of reducing call center service and improving the customer experience. After its implementation, customer support costs were reduced to less than half.

of consumer queries were resolved by the agent

A case on the Meta for Developers website and at Meta Conversations 2022

90% of customers satisfied with the agent's service

Get to know plazaVea (in spanish) and then talk to us (in any language 😅).