Promart plazaVea case

The conversational agent created for the Peruvian supermarket chain plazaVea had the mission of reducing call center service and improving the customer experience. After its implementation, customer support costs were reduced to less than half.

of consumer queries were resolved by the agent
Redução de custo
A case on the Meta for Developers website and at Meta Conversations 2022
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90% of customers satisfied with the agent's service

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